Summary: first, break all the rules - marcus buckingham & curt coffman

Review of the ideas in Marcus Buckingham and Curt Coffman's book 3 First, Break All the Rules" shows that managing employees productively is exceptionally hard to achieve. And that it takes a deft touch to be able to balance all the competing interests: the company's, the customer's, the employee's and the manager's own interests to name just a few. This summary highlights the four keys that identify the patterns of success great managers' use. If these keys to unlocking world-class performance work for the great managers, it makes sense for everyone interested in producing similar results to study these keys and implement them in the context of their own business requirements.